Refund Policy

1 Policy Overview

At Filing Mantra, we strive to ensure our customers are satisfied with our services. However, due to the nature of professional legal and tax services — which involve significant time, expertise, and interaction with government systems — we have established this policy to manage expectations regarding refunds and cancellations.

This policy applies to all services offered by Filing Mantra, a brand of LogicPro Advisors. By making a payment on our platform, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.

2 Government Fees — Non-Refundable

This is because such fees are collected on behalf of the respective government departments and are beyond our control once submitted. Filing Mantra has no ability to claim a refund of these fees from the government.

• MCA21 (Ministry of Corporate Affairs) filing fees
• GST registration and portal fees
• Stamp duty on Partnership Deeds, MOA, AOA
• Trademark Office application fees
• FSSAI and other regulatory body fees
• Income Tax or any other government challan payments

3 Professional & Service Fees

Refunds for professional service fees charged by Filing Mantra are only considered under the following specific circumstances:

• Service Not Initiated: If the service has not been initiated within 48 hours of payment — meaning no professional has been assigned and no work has commenced — a full refund may be requested.
• Error or Negligence by Filing Mantra: If there is a clear error or negligence on the part of Filing Mantra that directly results in the failure of a filing or an incorrect submission, you are entitled to a refund of the professional fees.
• Service Non-Delivery: If we are unable to deliver the agreed service within a reasonable timeframe due to reasons attributable solely to us.

Refunds will not be considered in the following scenarios:

• The service was initiated and work has commenced.
• Documents were submitted to government portals on your behalf.
• The delay or failure was caused by inaccurate or incomplete information provided by the client.
• The client changed their mind after work commenced (see Section 6).

4 Refund Request Process

To request a refund, please follow these steps:

5 Cancellation of Service

Customers may choose to cancel their service before any work has commenced. The following rules apply:

• Before Work Commences: You may cancel and request a refund of professional fees (subject to the 20% processing fee deduction) if no professional has been assigned and no work has started.
• After Work Commences — "In-Progress" Status: Once a dedicated professional (CA/CS) has been assigned to your case, or document collection has started, or a draft has been prepared, the service is considered "In-Progress" and is no longer eligible for a full refund.
• After Government Submission: Once your application or documents have been submitted to a government portal, no cancellation or refund is possible for that filing.

To cancel a service, please contact us immediately at contact@filingmantra.com or call +91 97172 85564.

6 Change of Mind

We understand that business decisions can change. However, please note:

We encourage you to thoroughly assess your requirements before making a payment. Our team is available for a free pre-purchase consultation to help you choose the right service — please reach out before committing.

7 Dispute Resolution

If you are unsatisfied with our decision regarding a refund request, you may escalate the matter:

• First, contact our senior management at info@filingmantra.com with the subject "Refund Escalation".
• We will respond within 7 business days with a final resolution.
• Any unresolved disputes shall be subject to the jurisdiction of courts in Ghaziabad, Uttar Pradesh, India.
• This policy is governed by and construed in accordance with the laws of India.